Request a return or report a faulty item
If something we supplied arrived damaged, does not work, or is not what was ordered, tell us here. The form records which counter supplied it, what the item was and what is wrong, so the people who handled your order can pick it up without you explaining it twice.
What to tell us
- The counter it came from — Nakuru or Mombasa
- The item, and how many are affected
- What is wrong: dead on arrival, physically damaged, wrong model, short delivery
- Your name and a number we can reach you on
What happens next
The counter reviews the report and comes back with what happens: a replacement off the shelf, a repair under manufacturer warranty, or a credit against your account. Faults covered by a manufacturer warranty go through that manufacturer's process, which we handle for you. Bring the item and its packaging where you can — it makes a warranty claim far easier to settle.
For anything that is not a fault, contact the counter directly.
Our counters
Complete Networks trades over the counter. Both branches hold stock on the shelf, so what the site shows as available can usually be collected the same day. Opening hours are Mon – Fri 8:30am – 6:00pm · Sat 9:00am – 4:00pm · Sun closed.
Complete Networks Nakuru
Highway Towers Building, Ground floor, Shop GF024, Nakuru, Kenya. Counter line +254706000124. Get directions.
The original counter, open since 2011. Trade stock for Rift Valley installers, ISPs and schools, with fiber and PoE lines held in depth.
Complete Networks Mombasa
Kwashibu, Shop #M11, Hilltop Plaza, Mombasa, Kenya. Counter line +254743220022. Get directions.
Coast counter serving hotels, apartments and network operators from Nyali through to Diani.